Customer Success

Define the gold standard for customer support in the education industry.

Customer Success Specialist (Kuala Lumpur)

We are looking for an extraordinary Customer Success Specialist for Mindvalley HQ in Kuala Lumpur. If you live and breathe personal growth just like us and you are passionate about helping others rock their greatest lives, you might have just found the career opportunity of your dreams. Read on and explore what this position can bring to you.

About Mindvalley

Mindvalley builds businesses that innovate on transformational education for all ages, through mediums that range from digital publishing, educational technology, online learning, mobile apps, content, events and more. We stand for ideas that enable people to be extraordinary and impact lives. Founded in 2003 by Vishen Lakhiani, we are a team of 200+ people from 40+ countries, working across a wide range of inter-related businesses that are dedicated towards pushing humanity forward through reforming global education.

You'll be exposed to some of the best knowledge, people, and resources available anywhere. Mindvalley is considered one of the top places in the world to work and has been written about in magazines, articles and on TV.

Are you ready to get personal?

The messages we receive on a daily basis are from people in our global learning community who are passionate about creating a better version of themselves with the help of our courses. They often share deeply personal stories with us and seek for help in their journey of growth.

In this position, you can directly interact with our students and be reminded every day of the impact we have on their lives as well as the diversity of our growing community. We don’t believe in work-life balance, we believe in work-life integration and working towards the mission we believe in: pushing humanity forward. As a Customer Success Specialist, you need to be able to solve complex problems and come up with outside-the-box solutions on a daily basis in order to help our students become the next best version of themselves.

Change is the only constant

We are proud of rewriting the principles of learning and we don’t settle for the ordinary. The “Mindvalleyverse” is an ever-changing environment that welcomes inspired innovators who seek ways to improve every process they touch and enjoy the thrill of a fast-paced work culture.

Experimentation is as welcome in the Customer Success team as refreshing raindrops in the summer heat. It is a dynamic team where you get a chance to unleash your dormant writing skills, coordinate between other teams of the company, and constantly look for small details to be fixed or upgraded. No rules are carved in stone over here so you are invited to leave a lasting impact on our team with your audacious ideas.

 

We love growth & freedom

We give our agents full ownership over their responsibilities and the strategies and methods they choose to achieve results. Flexitime and remote work give you the opportunity to work from your favorite cafe or the comfort of your home. We are our own project managers, we are diligent in every area of our lives and we gain inspiration from each other. We care about the whole you, not just the version of you that shows up to work and encourage you to have higher goals and ideals in all areas of your life. (Have we mentioned a myriad of free Mindvalley courses?)

 

Does this sound like a dream job to you?

This is a long-term opportunity and a great chance to acquire in-depth knowledge in Customer Success. You will be starting with email communication and potentially expand your responsibilities to other forms of support based on your performance, while being able to deep dive in all our content. As soon as a new program rolls out, you can be the first person to try & test it, learn tons about yourself, and uplevel all aspects of your life. We would like to offer this opportunity to someone who is both deeply passionate about Customer Success and Mindvalley!

 

Requirements

You are welcome in our tribe if you resemble the following:

  • Excellent command of the English language
  • Excellent communication skills, both written and verbal
  • Excellent problem solving skills and resourcefulness
  • Innovative mind and a self-starter mindset
  • Ability to collaborate and work well in a team
  • Competent and comfortable with technology
  • Passion for personal development and Mindvalley’s content
  • Ability to grow and learn in a challenging and fast-paced environment
  • Motivated by communicating with customers and helping others all day, every day
  • Minimum 2 years of experience in customer support, customer service, or client/account management is preferred.
  • Background and/or interest in psychology, communication, or technology is an asset.

If this resonates with you then we’d love to hear from you. Apply now and join one of the most awesome work cultures on the planet!

Your application must include:

  1. Your resume in PDF formatInclude links to work samples such as software, designs, or writing you have created so we can see proof of your talents.
  2. Your video cover letter. Record yourself speaking in a 3-minute video and upload it to YouTube. Tell us about your mission in life and how you grow yourself each day on the path towards it. How does Mindvalley fit into that journey?

Apply Now

How to join the Team

If you think that you are just the person we are looking for, get ready to apply by checking out some handy advice we put together.

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