We are hiring an At Home Customer Success Specialist for Mindvalley's team in Costa Rica!
Mindvalley works to make everyone’s life better and “is really into personal growth” (seriously we are!). You will work as a part of the Customer Success Team and will be responsible for providing amazing customer service via phone, email and chat for all Mindvalley personal growth programs like Becoming Limitless, Uncompromised Life, or OmHarmonics (to name just a few).
Mindvalley's Customer Success Team is a blend of happiness, passion, quality and a deep conviction that we can change the world, one person at a time!
Meet the team!
As our Customer Success Specialist, you’re the essence of an extraordinary customer experience. You love people and enrich their lives through the power of communication, dazzling customers with new ways to improve their experience. You are at the heart of our reputation, and ensure feedback flows to all teams in order to improve and innovate our services as well.
About the Role
You’ll be expected to answer about 30 live interactions (in chats and calls) per day once you’re fully up to speed. This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load – you’ll get all the love and help you need along the way! (and some rainbows and unicorns too). You will also be required to answer emails (we will show you how to do it) but be prepared as your role and schedule may shift.
Because you’ll work independently from home, you’ll need the discipline and ability to work remotely with coworkers and management. If this sounds like you, you could be the next At Home Customer Experience Representative!
At Home Qualifications
***IMPORTANT NOTE: We have already filled all of our positions in Costa Rica. However, if you would like to put your contact information in our Talent pool for this position, we will be able to contact you in the future if this position reopens. Just click the button below to apply for the Talent Pool.***