Customer Success

Define the gold standard for customer support in the education industry.

At Home Customer Success Specialist

We are hiring an At Home Customer Success Specialist for Mindvalley's team in Costa Rica!

Mindvalley works to make everyone’s life better and “is really into personal growth” (seriously we are!). You will work as a part of the Customer Success Team and will be responsible for providing amazing customer service via phone, email and chat for all Mindvalley personal growth programs like Becoming Limitless, Uncompromised Life, or OmHarmonics (to name just a few).

Mindvalley's Customer Success Team is a blend of happiness, passion, quality and a deep conviction that we can change the world, one person at a time!

Meet the team!

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About You

As our Customer Success Specialist, you’re the essence of an extraordinary customer experience. You love people and enrich their lives through the power of communication, dazzling customers with new ways to improve their experience. You are at the heart of our reputation, and ensure feedback flows to all teams in order to improve and innovate our services as well.

About the Role

You’ll be expected to answer about 240 email interactions per week once you’re fully up to speed. This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load – you’ll get all the love and help you need along the way (and some rainbows and unicorns, too)! You will also be expected to handle live interactions with the customers (chats and calls) so be prepared that your role may shift.

Because you’ll work independently from home, you’ll need the discipline and ability to work remotely with coworkers and management. If this sounds like you, you could be the next At Home Customer Experience Specialist! 

Key Qualifications

  • At least two years of experience in the service industry (Hotel, Restaurant, Call center, etc.)
  • At least a high school diploma.
  • Excellent verbal and written English.
  • Customer service focus and passion for support.
  • Discipline to work remotely.
  • Ability to prioritize and organize your time and work load effectively.
  • Knowledge, interest or background in meditation, yoga, personal development, psychology and/or spirituality.
  • Successful completion of the initial training.

At Home Qualifications

  • A quiet workspace, ergonomic chair, and desk.
  • High-speed Internet service (5Mbps or better) from a reliable provider.
  • Internet and electricity backup, so your work is never affected. (Take into account Internet availability when working away from home.)
  • Personal computer or laptop (tablets are not acceptable).
  • Availability to attend 2 weeks of training at a fixed schedule.
  • Flexibility to work in the morning (8am to 4pm) or afternoon (12pm to 8pm) Costa Rican time.
  • You will work as a contractor (professional services), we guarantee a 40 hour week, and yes, you will have weekends off.
  • Starting salary is $1k USD/month.

If our values resonate then we’d love to hear from you. Apply now and join one of the most awesome work cultures on the planet!

 

Your application must include:

  1. Your resume in PDF formatInclude links to work samples such as software, designs, or writing you have created so we can see proof of your talents.
  2. Your video cover letter. Record yourself speaking in a 3-minute video and upload it to YouTube. Tell us about your mission in life and how you grow yourself each day on the path towards it. How does Mindvalley fit into that journey?

Apply Now

How to join the Team

If you think that you are just the person we are looking for, get ready to apply by checking out some handy advice we put together.

Check Tips to Apply